Can you really return or exchange Bath & Body Works products if they’ve been used, no matter how long you’ve had them?

According to TikTok, this particular retail hack might actually work!

TikTok user @jozterzz uploaded a video of their friend swapping a box of old Bath & Body Works products for new ones. The video has reached over 3.1 million views.

The clip shows the friend walking towards the counter with a pile of old used goods, which she then appears to successfully swap for new items.

“Trading in your old bath and body stuff works for new stuff for free,” reads the text positioned over the footage.

Watch below:

According to Bath & Body Works official sitetheir return policy states:

We just want you to love it! Return anything, anytime for any reason. 100% guaranteed.

“If at any time you are not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn stores in the USA for a full refund, subject to conditions. of our return policy.”, the policy continues.

However, a subsection of the policy titled “Can I return an empty product?” clarifies that while partially or partially used products are applicable for returns or exchanges, empty containers and fully used products generally do not apply:

Our return policy is intended to assist customers who have issues related to poor product performance or an unsatisfactory customer experience and is not intended to be leveraged when a product performs as intended. If a product has been fully used, it would appear to have met its performance expectations.

Nevertheless, it seems that many people have managed to exchange completely used products in the American distribution chain, even completely burnt out candles.

In December 2021, a TikTok user @marleyshow1 documented the moment they swapped a batch of fully used Bath & Body Works candles for brand new ones.

“I just walked into [the] store and said I wanted to exchange my spark plugs and they let me [for] free, no receipt and left with new candles,” @marleyshow1 wrote in the comments.

Another TikTok user claims to be a former Bath & Body Works employee weighed in on @marleyshow1’s videoconfirming “you CAN do it” and that similar exchanges and returns accounted for “80% of the transactions I’ve ever recorded”.

Speaking to PopCrush, an anonymous former Bath & Body Works employee confirms that the hack does indeed work: “I used to work at B&BW in college and we had to trade even though the product was 90% used.”

That said, just try not to abuse the generous policy – after all, it’s subject to change.

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