Shahid Akhter, Editor-in-Chief, ETHealthworld, spoke with Nidhi jain, Founder and CEO of KareXpert, to learn more about advancements in digital health and how SaaS solutions are leading the way.

Your opinion on the recent initiatives of PM Modi around electronic health records?
Recent initiatives like the Ayushman Bharat digital mission are a government effort to step up the use of digitization in the healthcare space. Launched on September 27, 2021, it aims to create a national healthcare ecosystem in which patients and healthcare stakeholders can securely upload and access healthcare records with appropriate consent management in place. There will be a unique health care identifier for each individual, so that accessibility of records in multiple facilities can be done easily.

The key element of the health mission is a unique health identifier (created using an Aadhaar card and registered mobile phone number), with the help of which citizens can access their health accounts. health and consent to share it with others digitally. We are proud to be a part of this nationwide journey seeking digital healthcare adoption.

How will EHR interoperability drive adoption of EHRs in India?
In my opinion, we have come a long way in the debate on adoption of EMRs / EHRs. I think everyone in the healthcare ecosystem has understood the importance of the EMR / EHR for better quality care and for reducing human error.

In fact, I would like to answer it differently: how to make the EMR adoption process easier for hospitals and doctors, because few health professionals have burned their fingers in the past, mainly for two reasons: either the system is too expensive, or the system is too complex for doctors and nurses to understand and use.

KareXpert solves both problems by providing tailor-made, SaaS-based EMR / EHR solutions by specialty and by physician, and its completion is faster than paper filing, if the basic EMR data is entered correctly. Since it is SaaS based, there is not too much upfront cost to try to adopt the software. In addition, this is integrated as part of the CPOE to other departments, so that information travels in real time and there is no gap in communication for the quality of patient care.

How do you see technology transforming the healthcare industry in India?
For many years, the healthcare sector in India has remained stagnant due to lack of funds and fewer requirements for digitization. Such challenges have often drawn criticism from around the world, as India ranks 145 on the Healthcare Access and Quality Index, leaving its BRICS counterparts far ahead in the race. But things have changed a bit after the adoption of the technology. He has completely transformed the way doctors and patients interact with each other. For example, social distancing and COVID-induced blocks have cut off physical interactions between people. Using technology, patients were able to communicate with doctors via video calls, availing themselves of necessary treatments. Advances in technology have enabled SAAS-based companies like KareXpert to deliver AI-based, patient-centric solutions for hospitals to streamline their operations. Additionally, the introduction of the EMR / EHR has made it possible to maintain digital records, avoiding storing piles of documents that can be misplaced or lead to medical errors. All of this will usher in an era of modern healthcare that is built on the pillars of quality patient care and superior operational efficiency.

How is cloud-based SaaS becoming the future of healthcare? Was it difficult to convince hospitals to accept the change?
Given the current state of healthcare, many providers are eagerly looking for healthcare IT solutions that meet new requirements and provide the necessary support, while providers may focus primarily on quality and integrated care. patients, leading to improved operational efficiency. That said, traditional healthcare providers still face multiple challenges when developing mobile-ready, cloud-native, and AI / ML-ready applications. This is where SaaS providers save the day by creating an open ecosystem that drives constant innovation with end-to-end managed services that no other on-premise or in-house solution can provide.

Let me explain the above with an analogy. If you wanted to consume video on demand content today, would you go to a store and buy a DVD or subscribe to Netflix, Amazon Prime, or other streaming services? The answer is pretty obvious, isn’t it? Every new technology has its day and its scope, and if we fail to change, we will soon be extinct (which history has repeatedly taught us). From an infrastructural perspective, the cloud is a one-way street. The sooner we change it, the better the results will be. We have all witnessed a rapid adoption of cloud technology over the past couple of years, and I have no doubts that it is the only way forward for healthcare providers. That said, in our opinion, if hospitals are planning to change their hardware, they should also revamp their software simultaneously, as not all healthcare software solutions are cloud native and cannot scale quickly with increasing demands.

Companies always expect some resistance when deploying new technologies or first-class solutions. At KareXpert, the first issue is the understanding of hospitals on the journey to the cloud. First, it’s hard to dismiss the myth that migrating to the cloud is complicated and involves several steps. Second, most hospitals are concerned about cybersecurity, especially from a PII / SII perspective. That said, the arrival ashore of the pandemic has given a strong impetus to the increased use of cloud computing platforms. While the cloud is the only solution to meet the growing needs of today’s rapidly changing world, the deployment of 5G will add additional motivation for hospitals to stop using traditional legacy systems. In terms of cybersecurity, KareXpert worked with PwC to perform regular security audits. Additionally, we are the first healthcare company in India to be certified by the AWS Core Architecture Exam.

How does KareXpert simplify congestion in hospitals?
While developing our innovative solutions, we identified the weak points of Indian and global healthcare providers, which revolved around issues of application support, data security, constant change requests, mobile readiness. , disjointed experience due to several cutting-edge solutions and inadequate IT teams at the hospital. because a hospital is designed to treat patients, not to create or manage software. I think what to build is somehow known to many, but how is very important. How to make it agile and make it scalable is also important. We used web-scale technologies to build the digital healthcare stack using microservices and kubernetes architecture.

We use a platform-based approach with KareXpert’s native, mobile and integrated SaaS solution to address these challenges. It is a codeless platform providing over 50 pre-integrated modules, allowing healthcare providers to meet their IT needs on a single platform. This leads to a higher level of coordination between different services (radiology, diagnostics, pharmacy, etc.) in a hospital / healthcare facility, resulting in consistent and continuous care delivery. We also continue to work with providers of AI, ML and IoT solutions to strengthen the digitalization of hospital operations.

We also offer a pre-integrated data lake, where hospitals and health institutes can accumulate clinical and patient data in a consolidated way. We’ve even partnered with PwC to perform security audits, ensuring data security and privacy. Thanks to our considerable efforts, Google called our 50+ modules “G Suite for hospitals,” a title that makes us proud and happy. We will continue to pursue KareXpert’s mission of digital healthcare transformation, creating an open digital healthcare ecosystem. We recently won the Nasscom Award in the “Hospital Automation” category, which also adds another feather to our portfolio.

Funding for Reliance Jio
In 2018, we raised funding of INR 30 crore from Jio Platforms Limited, which enabled us to develop more than 50 healthcare modules to meet the needs of the global market. These SaaS-based B2B applications are mobile first, cloud native and AI ready, built on codeless, in-house platforms that guarantee 4X development time.

Future expansion plans Do you plan to raise funds to expand your business?
To realize KareXpert’s new vision of creating a globally connected healthcare ecosystem, we intend to integrate 100,000 global hospitals over the next 5 years. Yes, at the right time we will be raising Series B funds to expand in India as well as the global market.