Q: Like apparently a lot of people, my Facebook account was hacked in early summer and the hacker changed my security settings to two-factor authentication and added (another) email to my account, this which made it impossible for me to restore my account.

A: The truth is, it’s a million times easier to prevent a Facebook hack than to fix one after the fact. Once an account has been taken over by someone else, your best bet to get back to it is to go through a Facebook process which may involve uploading copies of an official ID.

My Washington Post colleague Tatum Hunter broke whatever you can do to try and regain access to your Facebook account, but the process is arduous, in part to prevent hackers from playing, too. Judging from our inbox and letters like these, it just doesn’t work for a lot of people. Facebook offers more security protections for people it considers high risk – like politicians and human rights activists – but most people need to take matters into their own hands.

So if you haven’t already been hacked, stop what you are doing and follow these simple instructions. (These are based on the Facebook webpage, but the settings are similar for mobile apps.)

– Enable two-factor authentication. Open Facebook and sign in if you haven’t already. Go to Settings – Security & Sign In – Two Factor Authentication. You can also try clicking on this link to go directly to it. Activate the setting.

Two-factor authentication enabled means that in order to log into your Facebook account, you will need to enter a unique code in addition to your usual password. Each time you try to log in again, the code may be sent to you via text message or displayed in a separate app such as Google Authenticator. Choose the method that seems easiest to use. For example, if you make these changes on someone else’s phone and they don’t want to learn a new app, just enter their mobile number and they’ll receive text messages instead.

– Secure your password. Good passwords are always important, so make sure the Facebook password is unique (not the same one used for many online services) and that it hasn’t already been disclosed online anywhere. A great tool for this is a password app, like 1Password or Dashlane, which can report both issues automatically. If you are helping someone else and it would be too complicated to add another app to their life, you can keep a written password book instead. Find their existing login email address using Have I Been Pwned.

– Know what hacking attempts look like. This can be the most difficult step because people who hack accounts always change their methods. But be on the lookout for automated emails from Facebook saying you’re trying to sign in on a new device when you aren’t. Do not click any links in emails or messages asking you to enter your Facebook password (only through the appropriate login pages). And be extremely skeptical of any weird Facebook or Messenger messages from your friends on the service. One popular technique is to take over or impersonate an account, impersonate that person, and hack their groups of friends.

Do not use your Facebook ID elsewhere. There are many sites and apps that you can sign up for with your existing Facebook login. But given the difficulty of getting back into a hacked account, you’d be better off creating a single sign-on or even using Google’s or Apple’s sign-in service.

Q: I have been converting 8mm videos to DVD for some time. None of my kids have DVD players at home or on their laptops. How can I save some of the DVDs to iCloud so that they can watch them remotely?

A: Digital media is changing rapidly. Just when you are done transferring old 8mm home videos to DVD, this technology also falls into disuse and you are back to square one. Sustainability is almost impossible, but there are some things you can do.

First the immediate problem: how do your children see what’s on those DVDs? Converting them and uploading the files to iCloud is a great idea and means you might have a brief respite from constantly moving them between storage formats over the next decade or so. Ideally, iCloud will continue to exist and include support for old file formats as new ones are released.

You’ll need a computer with a working disc drive that can play your DVDs, or an external DVD drive that you can plug in – there should be plenty of USB drives available online or at a local computer store. Then choose an application to convert DVD files to digital files on your computer. I’ve always gone with Handbrake, but there are other options as well – just beware of anything free that you’re not familiar with. Convert the movies on DVDs to a file format like MP4 or MOV, if they are not already, and save them to your computer.

The easiest way to upload them to iCloud is through the Apple Photos app. Open the app and go to Photos – Preferences – iCloud and make sure the Shared Albums box is checked. Create a new shared album and drag your new files into it. Your kids can add their own videos here as well, creating a one-stop shop for family videos over the years.

Do not throw away these DVDs, they are already a perfect second backup. Store them in a safe place in case something happens to the other files.

Q: When Amazon Prime started, I took advantage of their free photo and file storage. Account storage is at max and I would like to take everything out of their storage and put it on an external hard drive, but I can’t seem to get it to work – any suggestions would be very helpful and greatly appreciated.

A: I love this question because I completely forgot about Amazon’s Photos tool. So besides helping Anita export her images, this is a reminder to check and see if you have any old photos that you forgot to linger on here or other old cloud storage options. Or maybe it’s a reminder that Amazon offers photo and video storage for Prime customers. (Amazon founder Jeff Bezos owns The Washington Post.)

Log on to amazon.com/photos. View all your photos and check the box just above the top image, next to the “Share” button. This should select each file automatically. Then click on the Download button at the top of the page. There is no way to select an individual album to download, unfortunately. Once the folder is on your desktop (it may take a while for this to work), you can drag it to a connected hard drive to save the images there. Since it is unlimited, you can keep a copy on Amazon as a backup.